Any questions?

Check this FAQ

  • Can I pay via debit or credit card?

    Yes, of course. You also can pay via Stripe if you have an active account.

  • Group Membership Discounts: / Are There Discounts Available for Group Memberships?

    At TRG Academy, we offer discounted pricing for corporate and team accounts, making it easier for organizations to provide their employees with access to our comprehensive online training and certification services. If you are interested in obtaining a discounted group membership for your company or team, please visit our dedicated page at https://academy.trginternational.com/pages/group to begin your request.

  • Issuing Corporate Invoice: / Can I Request a Corporate Invoice for My TRG Academy Membership?

    To facilitate organisation’s internal approval process, we can provide a corporate invoice for your TRG Academy membership when you require. Please send an email to [email protected] and include the following information: 1. Your company name 2. Your company's registered business address 3. Product Name: 4. Amount to bill: Once we receive this information, our team will generate a corporate invoice and send it to you promptly. If you have any further questions or require additional assistance, please don't hesitate to reach out to us.

  • Can I buy membership for my team?

    We provide discounted pricing for corporate/team accounts. Please use the below page to begin your request. https://academy.trginternational.com/pages/group

  • Updating an Issued Certificate: / Can I Update or Modify an Issued Certificate?

    Certificates cannot be modified once they are issued, as doing so would undermine their authenticity and integrity. Certificates are only issued to the user account that completed the course. Minor typographical errors in the name may be corrected to accurately reflect the genuine learner. To prevent errors, learners should verify their account details before completing courses.

  • Credit Card Requirement for Free Trial: / Why Is a Credit Card Required for a Free Trial?

    It is common practice for online training platforms to require a credit or debit card for free trials. This is to prevent misuse and ensure trials are used as intended by genuine learners. Your card will not be charged during the trial period. The trial is meant to give you full access to all course content for evaluation purposes before committing to a paid subscription. If after the trial you decide not to subscribe, your account will be deactivated and your personal data removed from our system. Having a payment method on file helps us maintain the integrity of the trial process for all users. Your card information is securely stored and will only be used to process automatic renewals if you choose to continue your subscription after the trial expires. You can cancel at any time to avoid charges.

  • Requirements to Earn a Completion Certificate: / What Are the Requirements to Earn a Course Completion Certificate?

    To receive a certificate upon finishing a course, you must: View all videos completely (100% watched) Pass all quizzes with a minimum score of 70% We recommend engaging with any interactive exercises or hands-on practice to reinforce your learning. Some courses also provide course materials you can download for future reference. Once your progress is marked as 100% complete, indicating you've met all requirements, you will be issued a certificate of completion. You can access and collect any certificates you've earned under the "Certificates" tab within the "My Account" section. The certificates will be securely stored there for you to download at your convenience.

  • Prerequisite Knowledge and Skill Level: / What Prerequisite Knowledge or Skill Level Is Needed for Courses?

    Each course description includes information about the target audience and any recommended background knowledge or prerequisites. If you are unsure about your readiness for a specific course, feel free to reach out to our support team for guidance.

  • Training Plans for Your Team: / Can TRG Academy help me choose the right courses for my team?

    If you require assistance in selecting courses that align with your team's specific needs, our support team is here to help. We will work with you to identify the most relevant courses from our comprehensive library, ensuring that your employees acquire the necessary skills and knowledge to excel in their roles. Feel free to reach out to our support team to discuss how we can help you build a training program that meets your organization's goals and drives success.

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